Deposit & Payment Terms (UK / EU Consumer Law Compliant)

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1. Initial Deposit (Deposit 1)
   An initial deposit is required to secure the booking.
   This deposit is refundable within seven (7) calendar days from the date payment is received (“cooling-off period”).
   After this 7-day period, the initial deposit becomes non-refundable, except where required by applicable consumer law.

2. Second Deposit (Deposit 2)
   A second deposit is payable on the date specified in the booking confirmation.
   This second deposit is non-refundable once paid, as it represents a genuine pre-estimate of costs incurred and commitments made to secure the booking.

3. Final Balance Payment
   The remaining balance of the booking must be paid in full no later than 3:00pm on the day of check-in.
   If full payment is not received by this time, check-in will not be granted, and the booking may be treated as a late cancellation or no-show, with no obligation to refund any amounts already paid.

4. Failure to Pay
   Failure to make payments by the agreed deadlines may result in cancellation of the booking without refund.
   Any retained payments reflect administrative costs, loss of opportunity to re-let the property, and preparation already undertaken.

5. Payment Responsibility
   Guests are responsible for ensuring payments are made on time, including allowing sufficient time for bank processing, international transfers, or payment provider delays.

6. Exceptional Circumstances
   Nothing in these terms affects your statutory rights.
   Where cancellation occurs due to circumstances beyond the control of both parties (for example, property unavailability caused by an unforeseen event), any refund due will be assessed in line with applicable UK or EU consumer law.

7. Acceptance of Terms
   By making any payment toward the booking, the guest confirms that they have read, understood, and agreed to these Terms & Conditions.